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Refund Policy

Refund Policy - Home Surveying Service

1. Introduction

At Durare Ltd, we are committed to delivering high-quality RICS Home Surveying Services. If you are not entirely satisfied with the service or need to cancel, please review our refund and cancellation policies below.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The cancellation request is made at least 48 hours before the scheduled survey.

  • A £75 administration fee will be deducted from the refund amount to cover processing and scheduling costs.

  • If the survey has already been conducted, refunds are not available.

3. Non-Refundable Services

Certain services are non-refundable, including:

  • Surveys that have been completed, regardless of the outcome or findings.

  • Reports that have been issued and delivered.

  • Additional services such as property valuations or boundary assessments if already initiated.

4. How to Request a Refund or Cancellation

To initiate a refund or cancellation, please follow these steps:

  1. Contact us at info@durare-surveyors.com, Tel: 01158 500 437.

  2. Provide your order/reference number and the scheduled survey date.

  3. Confirm your understanding of the £75 administration fee.

5. Processing Refunds

  • Once your cancellation is confirmed, we will process your refund minus the administration fee within 7 business days.

  • Refunds will be made to your original method of payment.

6. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again.

  • Contact your credit card provider; processing time may vary.

  • If you still do not receive the refund, please contact us at info@durare-surveyors.com.

7. Contact Information

For any questions regarding refunds or cancellations of RICS Home Surveying Services, please contact us at:

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